Key achievements
Strategy
- Wrote the Strategic Manifesto for Distribution Systems
- Lead the Digital Transformation roadmap during 10 years
- Defined the « make or buy » strategy
- Defined the sourcing strategy
- Wrote the Strategic Manifesto for Global Business Core Systems
- Lead the RFI workgroup to select the tech partner to build and implement the future Business ecosystem
Organization
- Merged IT and Distribution departments into « Digital Services », a tech organization designed to provide services to hotels and owners
- Merged product definition, R&D, rollout, support and data administration into « Business Solutions », the single entry point for all existing and future business applications
- Outsourced services with limited added-value (data administration, support, rollout, maintenance, developments) while keeping in-house expertise, R&D and strategic components
- Managed social impacts
- Integrated and reorganized the IT departments of acquired chains (mostly international)
Budget & Contracts
- Managed budget of several business and IT departments, from 50 to 500 people
- Defined business model of new subsidiaries
- Defined business cases of major projects and new solutions to provide to hotels and owners (on-line payment, PMS connectivity…)
- Executed and managed contract administration with top-10 technology and service providers
- Lead major RFIs and RFPs (IVR, on-line payment, connectivity, translation, outsourcing…)
Management
- Product Definition
- R&D
- Support
- Rollout
- Administration
- Integration (following M&A)
- Strategy
- Deputy CIO
Hospitality IT
- Creation of TARS, the Accor Reservation System, distributing 5100+ hotels on 110+ channels made of commercial partners (on-line travel agencies, traditional travel agencies, tour operators, meta-search) and internal web sites, mobile app, call centers and hotels.
- Creation of FASTCOM, the commission settlement platform for remunerating intermediaries in their own currency in all geographies
- Creation of the On-Line Payment Platform, allowing the customer to prepay on direct web sites, mobile app, call centers and hotels
- Enhancements of the Global Sales platform (Salesforce), interacting in real-time with the Distribution Ecosystem
- Enhancements of the CRM and Loyalty platform
- Connectivity with GDS (Global Distribution Systems), OTA (On-line Travel Agencies), Meta-search engines, PMS (Property Management Systems), RMS (Revenue Management Systems) and the internal Business Intelligence platform